Refund and Returns Policy
We want our customers to be completely satisfied with their purchases. If you are not satisfied, we offer a straightforward return and refund policy.
Return Eligibility
To be eligible for a return:
- Items must be returned within 30 days of receipt.
- The items must be in original condition, unused, and with all tags and packaging intact.
- Personalized or custom-made products are non-refundable unless they are defective.
How to Return an Item
To initiate a return:
- Contact Us: Reach out to our customer service team via email at [email protected], providing your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to send the item back.
- Ship the Item: Return the item to the address provided. Please use a trackable shipping service or purchase shipping insurance to ensure the item reaches us.
Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
Shipping Costs
Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect items). You will be responsible for return shipping costs unless otherwise specified.